Automation pluginPro
WhatsApp Step-by-Step Guides with AI
Every business has a process it explains over and over — setting up a product, using a service, getting ready for an appointment. AI Explainer turns each one into a step-by-step guide your customers receive in WhatsApp. Each step can carry videos, documents and images, the customer moves on only when they're ready, and any question in between is answered by your AI agent using the step they're on.
Pro plan · included in the free trial
How it works
- 1
Write the guide once
Add up to 20 steps, attach videos, documents or images from your media library, and describe when the guide should be used.
- 2
It starts when it's needed
Your AI agent starts the right guide when a customer asks, or someone on your team starts it from the chat.
- 3
Customers go at their own pace
Done sends the next step and Stop ends the guide. Questions in between are answered by the AI, without losing their place.
What you get
Videos, documents & images
Up to 10 files from your media library in each step.
Done & Stop buttons
Every step ends with buttons, so customers move on only when they're ready.
Questions answered mid-step
Your AI agent answers using the step the customer is on.
Started by AI or your team
The AI picks the right guide from what the customer asked, or your team sends it from the chat.
No crossed wires
Keyword workflows and auto follow-ups wait while a guide is running.
See where customers stop
How many finished each guide, and the step where the others stopped.
Good to know
- Available on the Pro plan, and in every 14-day free trial.
- Up to 20 steps per guide and 10 files per step.
- A guide can only start while WhatsApp's 24-hour chat window is open, and it ends after 24 hours without activity.
- The AI agent's replies use AI credits, like any other AI conversation.
Questions, answered
Can I send a step-by-step guide on WhatsApp?
Yes. With AI Explainer you write a guide once — up to 20 steps, each with its own videos, documents or images — and Convertlr sends it one step at a time. The customer taps Done for the next step or Stop to end it.
What happens if a customer asks a question in the middle of a step?
Your AI agent answers it using the step they're on, and the guide stays where it was. When they're ready, they tap Done and the next step arrives.
Do I need the AI agent to use guides?
No. Your team can start any guide from the chat. With the AI agent on, it can also start the right guide by itself when a customer asks.
Works well with
All plugins →- ProAI credits
Auto Follow-up
Automatically follow up with customers who stop replying.
Learn more - Pro
Bookings
Let customers book appointments over WhatsApp — no double bookings.
Learn more - AI credits
Voice Note Transcription
Transcribes customer voice notes so your AI agent and team can read them.
Learn more